Incidents reported on status page for Softgen.ai https://status.softgen.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/3ac43b428425bf2d392864f5241f3d81.png https://status.softgen.ai/ en https://status.softgen.ai/ Tue, 25 Nov 2025 11:40:37 +0000 https://status.softgen.ai/#4fdee5470ce2fca2a048ca312cf5075106aa6836222fdb8785f1544251356276 Softgen API recovered https://status.softgen.ai/incident/773825 Tue, 25 Nov 2025 11:40:00 -0000 https://status.softgen.ai/incident/773825#76421babdbafe6b4cefe5ceabf6159075d8a55bdd95e517f8d0def1e1d1d8623 The issue has been identified and fully resolved. All services are now operating normally. Thank you for your patience! https://status.softgen.ai/incident/773825 Tue, 25 Nov 2025 11:40:00 -0000 https://status.softgen.ai/incident/773825#76421babdbafe6b4cefe5ceabf6159075d8a55bdd95e517f8d0def1e1d1d8623 The issue has been identified and fully resolved. All services are now operating normally. Thank you for your patience! https://status.softgen.ai/incident/773825 Tue, 25 Nov 2025 11:40:00 -0000 https://status.softgen.ai/incident/773825#76421babdbafe6b4cefe5ceabf6159075d8a55bdd95e517f8d0def1e1d1d8623 The issue has been identified and fully resolved. All services are now operating normally. Thank you for your patience! https://status.softgen.ai/incident/773825 Tue, 25 Nov 2025 10:45:00 -0000 https://status.softgen.ai/incident/773825#a58ac4922116d9c6bd17f77ec7cfe366fc3bb27a15dc4a66b0a6268c12dad794 We are currently experiencing an outage and the server is unavailable. Our team is actively working to identify the cause and restore full service as quickly as possible. https://status.softgen.ai/incident/773825 Tue, 25 Nov 2025 10:45:00 -0000 https://status.softgen.ai/incident/773825#a58ac4922116d9c6bd17f77ec7cfe366fc3bb27a15dc4a66b0a6268c12dad794 We are currently experiencing an outage and the server is unavailable. Our team is actively working to identify the cause and restore full service as quickly as possible. https://status.softgen.ai/incident/773825 Tue, 25 Nov 2025 10:45:00 -0000 https://status.softgen.ai/incident/773825#a58ac4922116d9c6bd17f77ec7cfe366fc3bb27a15dc4a66b0a6268c12dad794 We are currently experiencing an outage and the server is unavailable. Our team is actively working to identify the cause and restore full service as quickly as possible. https://status.softgen.ai/ Tue, 25 Nov 2025 10:38:06 +0000 https://status.softgen.ai/#4fdee5470ce2fca2a048ca312cf5075106aa6836222fdb8785f1544251356276 Softgen API went down https://status.softgen.ai/incident/769083 Tue, 18 Nov 2025 15:30:00 -0000 https://status.softgen.ai/incident/769083#4e124a0e2f12a5f5a26c8da710ea96fd9041db849a3e2b2adba270cd652e1c97 Cloudflare has implemented a fix for the network issues affecting their global infrastructure. Services have stabilized, and we are no longer observing related impact on our platform. https://status.softgen.ai/incident/769083 Tue, 18 Nov 2025 15:30:00 -0000 https://status.softgen.ai/incident/769083#4e124a0e2f12a5f5a26c8da710ea96fd9041db849a3e2b2adba270cd652e1c97 Cloudflare has implemented a fix for the network issues affecting their global infrastructure. Services have stabilized, and we are no longer observing related impact on our platform. https://status.softgen.ai/incident/769083 Tue, 18 Nov 2025 15:30:00 -0000 https://status.softgen.ai/incident/769083#4e124a0e2f12a5f5a26c8da710ea96fd9041db849a3e2b2adba270cd652e1c97 Cloudflare has implemented a fix for the network issues affecting their global infrastructure. Services have stabilized, and we are no longer observing related impact on our platform. https://status.softgen.ai/incident/769083 Tue, 18 Nov 2025 10:41:00 -0000 https://status.softgen.ai/incident/769083#27f90f8498e7992aa9765bc63375605a8daab8db9705232c0bdc2838a145affc We’re currently monitoring an incident with Cloudflare. Cloudflare is investigating a global network issue that may impact connectivity for some of our customers. This may result in intermittent request failures, degraded performance, or temporary inaccessibility for a subset of users. We will provide updates as Cloudflare shares more information or as we observe changes in impact. More details at https://www.cloudflarestatus.com/ https://status.softgen.ai/incident/769083 Tue, 18 Nov 2025 10:41:00 -0000 https://status.softgen.ai/incident/769083#27f90f8498e7992aa9765bc63375605a8daab8db9705232c0bdc2838a145affc We’re currently monitoring an incident with Cloudflare. Cloudflare is investigating a global network issue that may impact connectivity for some of our customers. This may result in intermittent request failures, degraded performance, or temporary inaccessibility for a subset of users. We will provide updates as Cloudflare shares more information or as we observe changes in impact. More details at https://www.cloudflarestatus.com/ https://status.softgen.ai/incident/769083 Tue, 18 Nov 2025 10:41:00 -0000 https://status.softgen.ai/incident/769083#27f90f8498e7992aa9765bc63375605a8daab8db9705232c0bdc2838a145affc We’re currently monitoring an incident with Cloudflare. Cloudflare is investigating a global network issue that may impact connectivity for some of our customers. This may result in intermittent request failures, degraded performance, or temporary inaccessibility for a subset of users. We will provide updates as Cloudflare shares more information or as we observe changes in impact. More details at https://www.cloudflarestatus.com/ https://status.softgen.ai/incident/763843 Thu, 13 Nov 2025 16:39:00 -0000 https://status.softgen.ai/incident/763843#54eecaa5ab76140853d659cf726d13e6c1de879faef3d1d18cedc1b0d654dcad The recurring sandbox performance issues have been mitigated. Sandboxes are now operating normally. We’re continuing to monitor closely and are working with our provider to prevent future occurrences. https://status.softgen.ai/incident/763843 Thu, 13 Nov 2025 14:18:00 -0000 https://status.softgen.ai/incident/763843#2ef4eec75c4682e639367927012b9ee585314a601b24b1bb56d13a0773b564d1 After marking the previous incident as resolved, we’ve observed that sandbox performance issues have reoccurred. Our sandbox provider is once again experiencing elevated load, which may cause delays or temporary unavailability for some customer sandboxes. https://status.softgen.ai/incident/763843 Thu, 13 Nov 2025 12:44:00 -0000 https://status.softgen.ai/incident/763843#83e63266b6006a97a77c1358c981e2c6d522eb3324d2d43e858c8d2d3b7c3094 The high load on our sandbox provider has been mitigated, and all sandboxes are now operating normally. We’ll continue to monitor to ensure stable performance. https://status.softgen.ai/incident/763843 Thu, 13 Nov 2025 11:42:00 -0000 https://status.softgen.ai/incident/763843#62e86e2ce741fec37d8b15a4745a61c5749e29cc6e32e9e3caee40dc61595352 We’re currently investigating performance issues affecting some customer sandboxes. Our sandbox provider is experiencing unusually high load, which may cause slower startup times or temporary unavailability for a subset of users. https://status.softgen.ai/incident/761767 Tue, 11 Nov 2025 05:34:00 -0000 https://status.softgen.ai/incident/761767#1bf6d93b8ce9bcaea9a4d1d8b2d8e503bb045c28488edc00e21a997fd1dee88e Our hosting provider has mitigated the DNS-related issue. We’ll continue to monitor closely to ensure there’s no further impact. https://status.softgen.ai/incident/761767 Mon, 10 Nov 2025 21:25:00 -0000 https://status.softgen.ai/incident/761767#effd275ec2fc295a53a008211c9bd5215f69cb3f91ba3e383d15d79deeb48344 We’re currently observing intermittent DNS-related issues originating from our hosting provider. In rare cases, this may temporarily affect some functionality within the application. Our systems remain operational, and the impact is limited to a small subset of users. We’re monitoring the situation closely and are in contact with the provider for updates. https://status.softgen.ai/incident/747079 Tue, 21 Oct 2025 08:52:00 -0000 https://status.softgen.ai/incident/747079#737b3d4b1b483c0fd2c38ce895d7b376ea11009290fe31999b748e578af9e7e6 Vercel has resolved the incident affecting hosted deployments. Access has been restored. https://status.softgen.ai/incident/747079 Mon, 20 Oct 2025 08:15:00 -0000 https://status.softgen.ai/incident/747079#23ec1050fa5ae275ae81ca2ca71b0f863821dd1182b1b38fe6b6dfa1652ae13b We’re currently aware of an incident with our hosting provider, Vercel, that is preventing access to some deployed applications. A limited number of our clients may be unable to reach their hosted environments. We’re monitoring the situation and are in contact with Vercel’s team while they work to restore service. https://status.softgen.ai/incident/742667 Mon, 13 Oct 2025 12:31:00 -0000 https://status.softgen.ai/incident/742667#0df216535dbb047213ce33bbc03d64b42d659a6b5cba50b7789d6cb307435409 The issue preventing access to some deployments has been resolved. However, affected clients may need to redeploy their applications to fully restore access. https://status.softgen.ai/incident/742667 Mon, 13 Oct 2025 11:50:00 -0000 https://status.softgen.ai/incident/742667#b5742b167485f45434a2686d76acf7c4b4922362a82612e5a6b8597727cd0592 We’re currently investigating an issue preventing access to some project deployments. A small number of clients are unable to reach their deployed applications. Our engineering team is actively looking into the cause. https://status.softgen.ai/incident/735710 Fri, 03 Oct 2025 12:12:00 -0000 https://status.softgen.ai/incident/735710#d944daa748017e93410a9747efff093d420703e2803b5b112bc1456964306959 The issue causing slowness or failed loading in some preview environments has been resolved. https://status.softgen.ai/incident/735710 Thu, 02 Oct 2025 13:41:00 -0000 https://status.softgen.ai/incident/735710#ea88d8ee20e968a49b41813a2a13524e600715bd460a9c69d198087ceca42b71 We are seeing degraded performance with our Sandbox provider. This may result in slowness or failed loading for some preview environments. Our team is actively monitoring the situation and working with the provider to restore stability. https://status.softgen.ai/incident/735710 Wed, 01 Oct 2025 16:06:00 -0000 https://status.softgen.ai/incident/735710#6ccba42e7405e2e6dd973922267752a1d5ad4e822f62533b81b12294b42bf02e The issue causing slowness or failed loading in some preview environments has been resolved. These isolated issues with our sandbox provider affected a small subset of users. All preview environments should now be functioning as expected. https://status.softgen.ai/incident/735710 Wed, 01 Oct 2025 12:09:00 -0000 https://status.softgen.ai/incident/735710#d16f667b5aa4483d0d8e687e05c5854ef42e4d6d10d40148f9b4b949e4049e3b We are currently experiencing degraded performance with our sandbox provider. Users may notice slower response times, intermittent timeouts, or reduced reliability when interacting with sandbox environments. https://status.softgen.ai/incident/714747 Fri, 29 Aug 2025 09:15:00 -0000 https://status.softgen.ai/incident/714747#0d762f26a7e32e6f548dfc3e8733ed6fb017f038be8c010b7f302d9e04bd0d6b This incident has been resolved https://status.softgen.ai/incident/714747 Thu, 28 Aug 2025 23:34:00 -0000 https://status.softgen.ai/incident/714747#771e9d39733c0a5baea62111a6d350bca3890bfeab2c01138e8ee07502bd4e22 Anthropic is experiencing elevated errors with Claude Sonnet 4, which may affect Softgen Agent performance. https://status.anthropic.com/ https://status.softgen.ai/incident/711454 Sun, 24 Aug 2025 10:15:00 -0000 https://status.softgen.ai/incident/711454#bb807cf7df2168e4e84238c1a338456c91b3e36841c4d8dc11e1f7fb208a8d1f The scheduled maintenance to improve platform scalability has been successfully completed. All services are back online and operating normally. https://status.softgen.ai/incident/711454 Sun, 24 Aug 2025 08:54:00 -0000 https://status.softgen.ai/incident/711454#1c419cdf7f70a671148ff726d3d9902f426cb5c2047145563f257cb250907eb0 Our sandbox provider is performing scheduled maintenance to improve platform scalability https://status.softgen.ai/incident/709968 Thu, 21 Aug 2025 17:15:00 -0000 https://status.softgen.ai/incident/709968#a69e26ecdba378245c15b09b89ebf08fef022fe718d996c9178a0100ae0b8c91 This incident has been resolved https://status.softgen.ai/incident/709968 Thu, 21 Aug 2025 14:05:00 -0000 https://status.softgen.ai/incident/709968#bb3f12733736e1bbdaebbb097b28c7dc22d509a4e40b2315d38ae75c05f93f5e Anthropic is experiencing elevated errors with Claude Sonnet 4, which may affect Softgen Agent performance. https://status.anthropic.com/ https://status.softgen.ai/incident/707165 Sat, 16 Aug 2025 20:39:00 -0000 https://status.softgen.ai/incident/707165#b018f5ecbbbccdab74092209bf8c010c41977af8c1f926060935f6564dee9a14 We have identified the issue and resolved it with Stripe. All payments should function normally again! https://status.softgen.ai/incident/707165 Sat, 16 Aug 2025 20:16:00 -0000 https://status.softgen.ai/incident/707165#26e52f3086da53efe086f60155cf7ee728d39c35b0851320616274d62253cf41 Our integration with Stripe is temporarily having issues processing payments for reloads an memberships. We will get it fixed ASAP and update here when completed! https://status.softgen.ai/incident/703092 Mon, 11 Aug 2025 20:21:00 -0000 https://status.softgen.ai/incident/703092#922bcbd87d1a9759848e343c71107d43a16e7a4d7d19d27e5b09c02d70142fa0 All issues should be resolved. Post-mortem from our upstream sandbox provider: https://www.daytona.io/dotfiles/updates/post-mortem-incident-report-08-07-2025 https://status.softgen.ai/incident/703092 Sun, 10 Aug 2025 00:53:00 -0000 https://status.softgen.ai/incident/703092#6a31dc704288855ef0f9d504f92dd39d7bc3a461a30ac74b67974c63743f8d43 Sandbox creation issues have been mitigated, but a small number of existing sandboxes may still be inaccessible. If yours is affected, please contact Softgen support - support@softgen.ai https://status.softgen.ai/incident/703092 Fri, 08 Aug 2025 22:06:00 -0000 https://status.softgen.ai/incident/703092#bdaaeea82711984d312bd7e0df58fafe6995560a5caaebd3587aca27689b4aff Our upstream sandbox provider is having issues with new sandbox creation -- please try again soon! https://status.softgen.ai/incident/620282 Fri, 18 Jul 2025 08:56:00 -0000 https://status.softgen.ai/incident/620282#b9700e8906ffca2bdd9a01a281d5db8996e38eee54076981ff214a3d82c0ab3f The issue causing slowness or failed loading in some preview environments has been resolved. These isolated issues with our sandbox provider affected a small subset of users. All preview environments should now be functioning as expected. https://status.softgen.ai/incident/620282 Tue, 15 Jul 2025 20:33:00 -0000 https://status.softgen.ai/incident/620282#6fdaf023c0a0e3466b7ebfd0f6fbb285201f2d788dda441be6bf891f0537c00a We’re currently investigating a partial outage affecting some code sandboxes. A portion of users may be unable to access or launch specific sandbox environments. The issue appears isolated and does not impact all users. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 18:54:00 -0000 https://status.softgen.ai/incident/601919#9dccd177a10f2bff588c453d0306a62845708729bc1a766726bbda5b23238e9f It appears that AT LEAST Anthropic and Google are both having major outages today. Softgen's AI builder may be totally unavailable until these upstream API issues are resolved. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 18:54:00 -0000 https://status.softgen.ai/incident/601919#9dccd177a10f2bff588c453d0306a62845708729bc1a766726bbda5b23238e9f It appears that AT LEAST Anthropic and Google are both having major outages today. Softgen's AI builder may be totally unavailable until these upstream API issues are resolved. https://status.softgen.ai/incident/576794 Thu, 29 May 2025 17:32:00 -0000 https://status.softgen.ai/incident/576794#92ab9216e89e3704bc87f2a49dea0c4ac32b5cbd3e02313c9ae1f2c2ad691d04 The issue causing slowness or failed loading in some preview environments has been resolved. These isolated issues with our sandbox provider affected a small subset of users. All preview environments should now be functioning as expected. We appreciate your patience and apologize for any inconvenience caused. https://status.softgen.ai/incident/576794 Fri, 23 May 2025 10:42:00 -0000 https://status.softgen.ai/incident/576794#dedb134a65ba105ad8ac346fba1a3da8c4c15f85053eddf96d57b6edb9cb0962 We’re currently investigating a partial outage affecting some code sandboxes. A portion of users may be unable to access or launch specific sandbox environments. The issue appears isolated and does not impact all users. https://status.softgen.ai/incident/560169 Mon, 19 May 2025 20:55:00 -0000 https://status.softgen.ai/incident/560169#2559fd9316279a9b6e1c05abc2befd753877f4313e0f11c7a03696d2cafe0c1c The earlier issue causing slowness in some preview environments has been resolved. The slowness was due to an isolated issue with our sandbox provider, which affected a subset of users. All preview environments should now be functioning as expected. We appreciate your patience and apologize for any inconvenience caused. https://status.softgen.ai/incident/560169 Sun, 11 May 2025 16:39:00 -0000 https://status.softgen.ai/incident/560169#c15530a2a9c763611c7b5cae347a21e013ca11bc5d446ce3dc4d26ad79709e8f Our sandbox provider is currently experiencing issues causing slowness in some previews. As a result, a portion of users may encounter delays when accessing or launching specific preview environments. The issue appears to be isolated and does not impact all users. https://status.softgen.ai/incident/555555 Fri, 02 May 2025 18:45:00 -0000 https://status.softgen.ai/incident/555555#2ebc080dee450e485999f02eba64d2f89dbcf126356b13eb7f2af2448c88aacb The issue affecting access to some code sandboxes has been resolved. The disruption originated from a code sandboxes provider, and service has now been fully restored. We’re continuing to monitor the situation and will follow up with the provider to help prevent future occurrences. Thank you for your patience. https://status.softgen.ai/incident/555555 Fri, 02 May 2025 14:20:00 -0000 https://status.softgen.ai/incident/555555#19494eb1335d497e5e7596d6186390f25532320cfb78af3e5ebc2a25442fde2f We’re currently investigating a partial outage affecting some code sandboxes. A portion of users may be unable to access or launch specific sandbox environments. The issue appears isolated and does not impact all users. https://status.softgen.ai/incident/549282 Wed, 23 Apr 2025 09:30:00 -0000 https://status.softgen.ai/incident/549282#44ce9ecf9771c2c3db3bc639ca4fb65006eb0f4e22cebef6acced4a938b43a65 Root cause was identified and fixed! https://status.softgen.ai/incident/549282 Tue, 22 Apr 2025 10:30:00 -0000 https://status.softgen.ai/incident/549282#7943df06bde568d54057bf8c044e4ce32ac023ce42288d45abf4b09a9ac6bbae Code sandboxes are unavailable for small percentage of customers