Incidents reported on status page for Softgen.ai https://status.softgen.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/3ac43b428425bf2d392864f5241f3d81.png https://status.softgen.ai/ en https://status.softgen.ai/ Sat, 21 Jun 2025 12:47:14 +0000 https://status.softgen.ai/#9e2d2768228988b9ec0f9c2bdff73e8d7f69d28df6673dd89366ede02ecee0da Softgen API recovered https://status.softgen.ai/ Sat, 21 Jun 2025 12:44:15 +0000 https://status.softgen.ai/#9e2d2768228988b9ec0f9c2bdff73e8d7f69d28df6673dd89366ede02ecee0da Softgen API went down https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 18:54:00 -0000 https://status.softgen.ai/incident/601919#9dccd177a10f2bff588c453d0306a62845708729bc1a766726bbda5b23238e9f It appears that AT LEAST Anthropic and Google are both having major outages today. Softgen's AI builder may be totally unavailable until these upstream API issues are resolved. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 18:54:00 -0000 https://status.softgen.ai/incident/601919#9dccd177a10f2bff588c453d0306a62845708729bc1a766726bbda5b23238e9f It appears that AT LEAST Anthropic and Google are both having major outages today. Softgen's AI builder may be totally unavailable until these upstream API issues are resolved. https://status.softgen.ai/incident/576794 Thu, 29 May 2025 17:32:00 -0000 https://status.softgen.ai/incident/576794#92ab9216e89e3704bc87f2a49dea0c4ac32b5cbd3e02313c9ae1f2c2ad691d04 The issue causing slowness or failed loading in some preview environments has been resolved. These isolated issues with our sandbox provider affected a small subset of users. All preview environments should now be functioning as expected. We appreciate your patience and apologize for any inconvenience caused. https://status.softgen.ai/incident/576794 Fri, 23 May 2025 10:42:00 -0000 https://status.softgen.ai/incident/576794#dedb134a65ba105ad8ac346fba1a3da8c4c15f85053eddf96d57b6edb9cb0962 We’re currently investigating a partial outage affecting some code sandboxes. A portion of users may be unable to access or launch specific sandbox environments. The issue appears isolated and does not impact all users. https://status.softgen.ai/incident/560169 Mon, 19 May 2025 20:55:00 -0000 https://status.softgen.ai/incident/560169#2559fd9316279a9b6e1c05abc2befd753877f4313e0f11c7a03696d2cafe0c1c The earlier issue causing slowness in some preview environments has been resolved. The slowness was due to an isolated issue with our sandbox provider, which affected a subset of users. All preview environments should now be functioning as expected. We appreciate your patience and apologize for any inconvenience caused. https://status.softgen.ai/incident/560169 Sun, 11 May 2025 16:39:00 -0000 https://status.softgen.ai/incident/560169#c15530a2a9c763611c7b5cae347a21e013ca11bc5d446ce3dc4d26ad79709e8f Our sandbox provider is currently experiencing issues causing slowness in some previews. As a result, a portion of users may encounter delays when accessing or launching specific preview environments. The issue appears to be isolated and does not impact all users. https://status.softgen.ai/ Sat, 10 May 2025 21:01:25 +0000 https://status.softgen.ai/#2701f0c4fbc7abf040b67cbe2249dfef35e3759073c260152e6a9d628fee47ad Softgen API recovered https://status.softgen.ai/ Sat, 10 May 2025 20:47:02 +0000 https://status.softgen.ai/#2701f0c4fbc7abf040b67cbe2249dfef35e3759073c260152e6a9d628fee47ad Softgen API went down https://status.softgen.ai/ Sat, 10 May 2025 20:43:04 +0000 https://status.softgen.ai/#d9fc17ba6c4a0b7cc7dfafe443308ee5c87d8e025d15d5751874c1d02388b1f4 Softgen API recovered https://status.softgen.ai/ Sat, 10 May 2025 20:40:58 +0000 https://status.softgen.ai/#d9fc17ba6c4a0b7cc7dfafe443308ee5c87d8e025d15d5751874c1d02388b1f4 Softgen API went down https://status.softgen.ai/ Sat, 10 May 2025 19:16:04 +0000 https://status.softgen.ai/#dbd3e92fbb1751b0c6824f0e89cbbcbf408f5ed88eeeeadd72aa547241ad5278 Softgen API recovered https://status.softgen.ai/ Sat, 10 May 2025 19:11:03 +0000 https://status.softgen.ai/#dbd3e92fbb1751b0c6824f0e89cbbcbf408f5ed88eeeeadd72aa547241ad5278 Softgen API went down https://status.softgen.ai/ Sat, 10 May 2025 18:34:18 +0000 https://status.softgen.ai/#ca8d5cf95478461226d7ce45669bf506aec0e8e4f2c79197755a59a78878ac78 Softgen API recovered https://status.softgen.ai/ Sat, 10 May 2025 18:29:01 +0000 https://status.softgen.ai/#ca8d5cf95478461226d7ce45669bf506aec0e8e4f2c79197755a59a78878ac78 Softgen API went down https://status.softgen.ai/ Sat, 10 May 2025 01:09:57 +0000 https://status.softgen.ai/#80795c17945fa51f61a1f43d3b0231b7b05851740b5616571c2dce7f441ade12 Softgen API recovered https://status.softgen.ai/ Sat, 10 May 2025 00:53:02 +0000 https://status.softgen.ai/#80795c17945fa51f61a1f43d3b0231b7b05851740b5616571c2dce7f441ade12 Softgen API went down https://status.softgen.ai/ Sat, 10 May 2025 00:49:03 +0000 https://status.softgen.ai/#f5cc5553235de356201c2d0caf7b51f2db52e1281b9a17971ed71710776e5c88 Softgen API recovered https://status.softgen.ai/ Sat, 10 May 2025 00:41:02 +0000 https://status.softgen.ai/#f5cc5553235de356201c2d0caf7b51f2db52e1281b9a17971ed71710776e5c88 Softgen API went down https://status.softgen.ai/ Mon, 05 May 2025 18:35:52 +0000 https://status.softgen.ai/#91743d76bfa6e801ccd33f36c853b5c3e8fc250919d749d76d8c51fe0c252d5a Softgen API recovered https://status.softgen.ai/ Mon, 05 May 2025 18:32:52 +0000 https://status.softgen.ai/#91743d76bfa6e801ccd33f36c853b5c3e8fc250919d749d76d8c51fe0c252d5a Softgen API went down https://status.softgen.ai/ Sat, 03 May 2025 12:01:40 +0000 https://status.softgen.ai/#5331421be4fc3fd12ff991590bda4ed522f7b4c15afe5200784abbc59c468e03 Softgen API recovered https://status.softgen.ai/ Sat, 03 May 2025 11:58:41 +0000 https://status.softgen.ai/#5331421be4fc3fd12ff991590bda4ed522f7b4c15afe5200784abbc59c468e03 Softgen API went down https://status.softgen.ai/incident/555555 Fri, 02 May 2025 18:45:00 -0000 https://status.softgen.ai/incident/555555#2ebc080dee450e485999f02eba64d2f89dbcf126356b13eb7f2af2448c88aacb The issue affecting access to some code sandboxes has been resolved. The disruption originated from a code sandboxes provider, and service has now been fully restored. We’re continuing to monitor the situation and will follow up with the provider to help prevent future occurrences. Thank you for your patience. https://status.softgen.ai/incident/555555 Fri, 02 May 2025 14:20:00 -0000 https://status.softgen.ai/incident/555555#19494eb1335d497e5e7596d6186390f25532320cfb78af3e5ebc2a25442fde2f We’re currently investigating a partial outage affecting some code sandboxes. A portion of users may be unable to access or launch specific sandbox environments. The issue appears isolated and does not impact all users. https://status.softgen.ai/ Thu, 01 May 2025 15:23:47 +0000 https://status.softgen.ai/#f2ea6afabbf2ac2ae308888ab2c111dec4763badc1cfdaee56e747212f8a3edc Softgen API recovered https://status.softgen.ai/ Thu, 01 May 2025 15:18:44 +0000 https://status.softgen.ai/#f2ea6afabbf2ac2ae308888ab2c111dec4763badc1cfdaee56e747212f8a3edc Softgen API went down https://status.softgen.ai/ Wed, 30 Apr 2025 17:26:13 +0000 https://status.softgen.ai/#7d191bfcf0fd4aa0ff9eec9dda886517275ed7a6e12d1cc4eed8eba284c51303 Softgen API recovered https://status.softgen.ai/ Wed, 30 Apr 2025 17:23:12 +0000 https://status.softgen.ai/#7d191bfcf0fd4aa0ff9eec9dda886517275ed7a6e12d1cc4eed8eba284c51303 Softgen API went down https://status.softgen.ai/incident/549282 Wed, 23 Apr 2025 09:30:00 -0000 https://status.softgen.ai/incident/549282#44ce9ecf9771c2c3db3bc639ca4fb65006eb0f4e22cebef6acced4a938b43a65 Root cause was identified and fixed! https://status.softgen.ai/incident/549282 Tue, 22 Apr 2025 10:30:00 -0000 https://status.softgen.ai/incident/549282#7943df06bde568d54057bf8c044e4ce32ac023ce42288d45abf4b09a9ac6bbae Code sandboxes are unavailable for small percentage of customers