Incidents reported on status page for Softgen.ai https://status.softgen.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/3ac43b428425bf2d392864f5241f3d81.png https://status.softgen.ai/ en https://status.softgen.ai/incident/711454 Sun, 24 Aug 2025 10:15:00 -0000 https://status.softgen.ai/incident/711454#bb807cf7df2168e4e84238c1a338456c91b3e36841c4d8dc11e1f7fb208a8d1f The scheduled maintenance to improve platform scalability has been successfully completed. All services are back online and operating normally. https://status.softgen.ai/incident/711454 Sun, 24 Aug 2025 08:54:00 -0000 https://status.softgen.ai/incident/711454#1c419cdf7f70a671148ff726d3d9902f426cb5c2047145563f257cb250907eb0 Our sandbox provider is performing scheduled maintenance to improve platform scalability https://status.softgen.ai/incident/709968 Thu, 21 Aug 2025 17:15:00 -0000 https://status.softgen.ai/incident/709968#a69e26ecdba378245c15b09b89ebf08fef022fe718d996c9178a0100ae0b8c91 This incident has been resolved https://status.softgen.ai/incident/709968 Thu, 21 Aug 2025 14:05:00 -0000 https://status.softgen.ai/incident/709968#bb3f12733736e1bbdaebbb097b28c7dc22d509a4e40b2315d38ae75c05f93f5e Anthropic is experiencing elevated errors with Claude Sonnet 4, which may affect Softgen Agent performance. https://status.anthropic.com/ https://status.softgen.ai/incident/707165 Sat, 16 Aug 2025 20:39:00 -0000 https://status.softgen.ai/incident/707165#b018f5ecbbbccdab74092209bf8c010c41977af8c1f926060935f6564dee9a14 We have identified the issue and resolved it with Stripe. All payments should function normally again! https://status.softgen.ai/incident/707165 Sat, 16 Aug 2025 20:16:00 -0000 https://status.softgen.ai/incident/707165#26e52f3086da53efe086f60155cf7ee728d39c35b0851320616274d62253cf41 Our integration with Stripe is temporarily having issues processing payments for reloads an memberships. We will get it fixed ASAP and update here when completed! https://status.softgen.ai/incident/703092 Mon, 11 Aug 2025 20:21:00 -0000 https://status.softgen.ai/incident/703092#922bcbd87d1a9759848e343c71107d43a16e7a4d7d19d27e5b09c02d70142fa0 All issues should be resolved. Post-mortem from our upstream sandbox provider: https://www.daytona.io/dotfiles/updates/post-mortem-incident-report-08-07-2025 https://status.softgen.ai/ Mon, 11 Aug 2025 09:57:48 +0000 https://status.softgen.ai/#c0188359ae919bffbd09e3706c50e034a6acc09847c51770f46f8eb4bf246087 Softgen API recovered https://status.softgen.ai/ Mon, 11 Aug 2025 09:54:57 +0000 https://status.softgen.ai/#c0188359ae919bffbd09e3706c50e034a6acc09847c51770f46f8eb4bf246087 Softgen API went down https://status.softgen.ai/incident/703092 Sun, 10 Aug 2025 00:53:00 -0000 https://status.softgen.ai/incident/703092#6a31dc704288855ef0f9d504f92dd39d7bc3a461a30ac74b67974c63743f8d43 Sandbox creation issues have been mitigated, but a small number of existing sandboxes may still be inaccessible. If yours is affected, please contact Softgen support - support@softgen.ai https://status.softgen.ai/incident/703092 Fri, 08 Aug 2025 22:06:00 -0000 https://status.softgen.ai/incident/703092#bdaaeea82711984d312bd7e0df58fafe6995560a5caaebd3587aca27689b4aff Our upstream sandbox provider is having issues with new sandbox creation -- please try again soon! https://status.softgen.ai/ Thu, 07 Aug 2025 09:56:37 +0000 https://status.softgen.ai/#b52760c42f3e568e2519c590b2f9f85381b937fc0478256e25b21db53e0779a2 Softgen API recovered https://status.softgen.ai/ Thu, 07 Aug 2025 09:55:26 +0000 https://status.softgen.ai/#b52760c42f3e568e2519c590b2f9f85381b937fc0478256e25b21db53e0779a2 Softgen API went down https://status.softgen.ai/ Wed, 23 Jul 2025 04:18:47 +0000 https://status.softgen.ai/#223938a85babbc689b01d2d763b63fa73bd0c2970a644fa5ab63356094f517c3 Softgen API recovered https://status.softgen.ai/ Wed, 23 Jul 2025 04:15:59 +0000 https://status.softgen.ai/#223938a85babbc689b01d2d763b63fa73bd0c2970a644fa5ab63356094f517c3 Softgen API went down https://status.softgen.ai/incident/620282 Fri, 18 Jul 2025 08:56:00 -0000 https://status.softgen.ai/incident/620282#b9700e8906ffca2bdd9a01a281d5db8996e38eee54076981ff214a3d82c0ab3f The issue causing slowness or failed loading in some preview environments has been resolved. These isolated issues with our sandbox provider affected a small subset of users. All preview environments should now be functioning as expected. https://status.softgen.ai/incident/620282 Tue, 15 Jul 2025 20:33:00 -0000 https://status.softgen.ai/incident/620282#6fdaf023c0a0e3466b7ebfd0f6fbb285201f2d788dda441be6bf891f0537c00a We’re currently investigating a partial outage affecting some code sandboxes. A portion of users may be unable to access or launch specific sandbox environments. The issue appears isolated and does not impact all users. https://status.softgen.ai/ Mon, 30 Jun 2025 10:08:30 +0000 https://status.softgen.ai/#f5cffab03ac42f0294bce568af0d7e2bbf6add3415d30b7b4daaea03ead436e7 Softgen API recovered https://status.softgen.ai/ Mon, 30 Jun 2025 10:05:29 +0000 https://status.softgen.ai/#f5cffab03ac42f0294bce568af0d7e2bbf6add3415d30b7b4daaea03ead436e7 Softgen API went down https://status.softgen.ai/ Sat, 21 Jun 2025 12:47:14 +0000 https://status.softgen.ai/#9e2d2768228988b9ec0f9c2bdff73e8d7f69d28df6673dd89366ede02ecee0da Softgen API recovered https://status.softgen.ai/ Sat, 21 Jun 2025 12:44:15 +0000 https://status.softgen.ai/#9e2d2768228988b9ec0f9c2bdff73e8d7f69d28df6673dd89366ede02ecee0da Softgen API went down https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 21:27:00 -0000 https://status.softgen.ai/incident/601919#43cf49b9bf3b0980069f65ca12f45a78088f92479e0c935ed07fca475371c7f3 After investigation, we determined the issue stemmed from an external outage affecting Google Cloud Platform (GCP), which in turn disrupted downstream services including Anthropic and other AI infrastructure providers we rely on. This was a widespread issue impacting multiple service providers and customers globally. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 18:54:00 -0000 https://status.softgen.ai/incident/601919#9dccd177a10f2bff588c453d0306a62845708729bc1a766726bbda5b23238e9f It appears that AT LEAST Anthropic and Google are both having major outages today. Softgen's AI builder may be totally unavailable until these upstream API issues are resolved. https://status.softgen.ai/incident/601919 Thu, 12 Jun 2025 18:54:00 -0000 https://status.softgen.ai/incident/601919#9dccd177a10f2bff588c453d0306a62845708729bc1a766726bbda5b23238e9f It appears that AT LEAST Anthropic and Google are both having major outages today. Softgen's AI builder may be totally unavailable until these upstream API issues are resolved. https://status.softgen.ai/incident/576794 Thu, 29 May 2025 17:32:00 -0000 https://status.softgen.ai/incident/576794#92ab9216e89e3704bc87f2a49dea0c4ac32b5cbd3e02313c9ae1f2c2ad691d04 The issue causing slowness or failed loading in some preview environments has been resolved. These isolated issues with our sandbox provider affected a small subset of users. All preview environments should now be functioning as expected. We appreciate your patience and apologize for any inconvenience caused. https://status.softgen.ai/incident/576794 Fri, 23 May 2025 10:42:00 -0000 https://status.softgen.ai/incident/576794#dedb134a65ba105ad8ac346fba1a3da8c4c15f85053eddf96d57b6edb9cb0962 We’re currently investigating a partial outage affecting some code sandboxes. A portion of users may be unable to access or launch specific sandbox environments. The issue appears isolated and does not impact all users. https://status.softgen.ai/incident/560169 Mon, 19 May 2025 20:55:00 -0000 https://status.softgen.ai/incident/560169#2559fd9316279a9b6e1c05abc2befd753877f4313e0f11c7a03696d2cafe0c1c The earlier issue causing slowness in some preview environments has been resolved. The slowness was due to an isolated issue with our sandbox provider, which affected a subset of users. All preview environments should now be functioning as expected. We appreciate your patience and apologize for any inconvenience caused. https://status.softgen.ai/incident/560169 Sun, 11 May 2025 16:39:00 -0000 https://status.softgen.ai/incident/560169#c15530a2a9c763611c7b5cae347a21e013ca11bc5d446ce3dc4d26ad79709e8f Our sandbox provider is currently experiencing issues causing slowness in some previews. As a result, a portion of users may encounter delays when accessing or launching specific preview environments. The issue appears to be isolated and does not impact all users. https://status.softgen.ai/incident/555555 Fri, 02 May 2025 18:45:00 -0000 https://status.softgen.ai/incident/555555#2ebc080dee450e485999f02eba64d2f89dbcf126356b13eb7f2af2448c88aacb The issue affecting access to some code sandboxes has been resolved. The disruption originated from a code sandboxes provider, and service has now been fully restored. We’re continuing to monitor the situation and will follow up with the provider to help prevent future occurrences. Thank you for your patience. https://status.softgen.ai/incident/555555 Fri, 02 May 2025 14:20:00 -0000 https://status.softgen.ai/incident/555555#19494eb1335d497e5e7596d6186390f25532320cfb78af3e5ebc2a25442fde2f We’re currently investigating a partial outage affecting some code sandboxes. A portion of users may be unable to access or launch specific sandbox environments. The issue appears isolated and does not impact all users. https://status.softgen.ai/incident/549282 Wed, 23 Apr 2025 09:30:00 -0000 https://status.softgen.ai/incident/549282#44ce9ecf9771c2c3db3bc639ca4fb65006eb0f4e22cebef6acced4a938b43a65 Root cause was identified and fixed! https://status.softgen.ai/incident/549282 Tue, 22 Apr 2025 10:30:00 -0000 https://status.softgen.ai/incident/549282#7943df06bde568d54057bf8c044e4ce32ac023ce42288d45abf4b09a9ac6bbae Code sandboxes are unavailable for small percentage of customers